Erilih are an online used car marketplace designed to offer buyers and sellers the highest level of security. We provide a comprehensive range of services, including listing verification, ID authentication, and secure payment processing, ensuring every transaction is transparent and trustworthy. With our commitment to safety and reliability, Erilih makes buying and selling used cars easier and more secure than ever.
To create an account, click on the “Sign Up” button at the top of the page, fill in your details, and verify your email address.
Yes, it’s completely free to create an account on our website.
Yes, listing your car is free. However, we offer premium features to boost your listing for better visibility.
Log in to your account, click on “Sell Your Vehicle,” select your Verification Package then fill in the required details about your car, upload photos, and submit your listing along with any additional required documentation.
Basic Listings remain active for 30 days, however our Verification Packages remain active for 90 days.
Basic and Bronze packages can be renewed manually on the Listing Expiry Date and our Silver and Gold Packages will auto renew on the Listing Expiry Date if your vehicle hasn’t sold.
Use the “Message Seller” button on the car listing page to send a message or request more details.
We offer four Listing Packages with varying levels of verification. If a seller chooses one of our Verification Packages, their listing will display a badge indicating the level of verification.
While we encourage sellers who do not opt for verification to provide accurate information, we always recommend that buyers conduct their own checks and inspections before purchasing.
For buyers who want additional assurance, we also offer verification services, which can be purchased directly through a vehicle’s listing page.
es, you can edit or delete your listing anytime by going to your account dashboard and selecting the appropriate option.
Please report any suspicious listings using the “Report” button on the listing page, and our team will investigate promptly.
Buyers can look for verification badges on listings, indicating that a seller has opted into Listing Verification. Check a user’s profile to see if they have completed our ID Verification process. Always meet the buyer or seller in a public place, review all vehicle documents, and avoid making payments before inspecting the car in person.
For added safety and security, buyers can purchase verification services to confirm a listing’s legitimacy. We also offer a secure transaction option where sales can be completed through our website, with payment processing and a digital Bill of Sale provided.
Yes, we offer special packages for dealerships to list multiple cars and gain additional exposure.
We accept major credit cards, debit cards, and online payment platforms for premium listing upgrades.
Use the search bar on our Home Page, or navigate to https://erilih.com/search/ and apply filters such as make, model, price range, and location to find the car you’re looking for.
Yes, you can save listings by clicking the “Add to Favourites” button. Access your saved listings from your account dashboard.
Click on the “Forgot Password” link on the login page, enter your registered email, and follow the instructions to reset your password.
You can reach our support team through the “Contact Us” page or by emailing contact@erilih.com.
Yes, our website has encryption through SSL/TLS and we take secure online payments through Stripe, Mercado Pago and Paypal.
reCAPTCHA is a service provided by Google that we use to protect our website from spam and abuse
If you’ve found a problem on our website, please report it to us by selecting the website feedback option on the contact us page and including the page URL.
TRUST & SAFETY
1. How does Erilih protect me from scams?
Erilih uses biometric ID verification, ownership document checks, and real-time fraud detection tools to stop scams before they reach you. Every listing is manually reviewed before going live, and suspicious activity is flagged or blocked automatically.
2. Do you verify every seller and listing?
Yes. All sellers must verify their identity before listing a vehicle, and every vehicle goes through a documentation review to confirm legitimate ownership.
3. What documents do you check before allowing a vehicle to be listed?
We verify the vehicle’s title, registration, and official ID of the person listing it. In some cases, we may request additional documentation if something doesn’t align.
4. Can I see if a seller is verified before contacting them?
Yes. Verified sellers are clearly marked on their listings so buyers can see who has passed our security checks.
5. Is payment handled on the platform, or do I pay the seller directly?
Both options are available. We offer an escrow-style payment system for added safety, but you can also agree to a direct payment method with the seller if you both prefer.
LISTING & DOCUMENTATION
6. What do I need to list my car on Erilih?
You’ll need to verify your identity and upload ownership documents including your vehicle title, registration, and any valid official ID (INE, passport, etc.).
7. How long does it take for my listing to be reviewed and approved?
Most listings are reviewed within 24 hours, though some may take longer if documents need clarification.
8. What happens if my documents are rejected?
We’ll notify you with the reason and let you resubmit corrected or additional documents. Our team is also available to help you through the process.
9. Can I sell my car even if it’s not in my name?
Generally, the seller must be the registered owner. If you’re selling on behalf of someone else, you’ll need a notarized power of attorney or equivalent legal authorization.
10. Is there a cost to list my vehicle?
We offer both free and paid listing options. Paid listings include additional features like promoted placement, vehicle history checks, and fraud coverage.
COMMUNICATION & SUPPORT
11. How do I contact a buyer or seller?
Once you’re verified, you can send messages directly through our secure messaging system. We also support WhatsApp integration for quicker communication.
12. What if someone stops responding during the process?
You can report the user or contact our support team. We monitor activity closely and will follow up if there’s suspicious or uncooperative behaviour.
13. Does Erilih help arrange the handover of the vehicle?
We provide guidance and safety tips, but the handover is arranged directly between buyer and seller. In some cities, we partner with secure meetup locations.
14. Can I report suspicious behaviour or a scam attempt?
Yes. Every listing and user has a “Report” option. You can also contact us directly, and our Trust & Safety team will investigate immediately.
15. What languages does your support team speak?
We offer support in both Spanish and English.
PAYMENT & TRANSACTION FLOW
16. How does the escrow-style payment option work?
Buyers send funds to a secure holding account. Once the vehicle is handed over and both parties confirm, the funds are released to the seller.
17. What happens if the buyer doesn’t show up or backs out?
No payment is released until confirmation from both parties. If a buyer doesn’t complete the transaction, the funds are returned to them and you’re free to relist your car.
18. Can I pay in cash or does everything happen online?
You can choose either method, but we strongly recommend using our secure payment tools to avoid risk.
19. Are there any hidden fees for buyers or sellers?
No. All fees are clearly displayed before publishing a listing or using any optional services. We don’t take a cut of the sale unless a paid feature is selected.
20. Is payment through Erilih mandatory or optional?
It’s optional. We strongly encourage it for safety, but you are free to arrange payment directly if both parties agree.
PLATFORM & PROFILE
21. Do I need to verify my identity to browse listings?
No. Anyone can browse listings freely. Identity verification is only required to contact sellers or publish a listing.
22. How do I delete my account or listing?
You can delete your listing or deactivate your account anytime from your profile settings. Our support team can also help you if needed.
23. Is Erilih available as a mobile app?
A mobile app is coming soon. In the meantime, our site is fully optimized for use on phones and tablets.
24. Can I edit my listing after it goes live?
Yes. You can edit the description, price, and images at any time. However, changes to ownership documents may require a new review.
25. How do I leave a review for a buyer or seller?
After a completed transaction, both users receive a prompt to rate and review each other. Reviews help keep our community safe and accountable.
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Please feel free to contact us using the form below if you require any further information on the Services and Features we provide.
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